Privacy Policy
This Privacy Policy ("Policy") outlines your relationship with our Corporation (referred to as "we", "us", or "our") concerning your use of our devices, products, websites, mobile applications, and social media groups or pages ("Social Media"), as well as any related software or services (collectively, the "Services").
This Policy will help you understand the following:
— How we collect personal information
— How we collect non-personal information
— How we use your information
— How we protect your personal information
— How we use cookies, local storage and other similar technologies
— How we disclose your information
— Protection of Children's Personal Information
— Transparency and Choices
— Notices and Updates
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As of the date of these Terms, the Services encompass, but are not limited to, the following:
This Privacy Policy explains what personal information we collect when you use, download, or interact with our Services, how we process and protect that data, and your rights regarding its management, correction, or deletion. We handle your information strictly in accordance with this Policy and will not use or disclose it beyond the terms outlined herein.
This Policy governs all uses of our Services, regardless of whether a direct link to it is displayed. It supersedes any conflicting translated versions—the English text remains the authoritative reference. Our provision of the Services is subject to this Policy, along with any supplemental terms, guidelines, or disclaimers we publish or communicate to you.
This Policy does not extend to:
— Information you voluntarily share with third parties at your request.
— Data collected by external service providers (e.g., analytics tools).
— Products, platforms, or entities not owned or controlled by us, even if accessed via our Services. Unless mandated by law, we are not liable for the data practices of unaffiliated third parties or other users.
By selecting "I Agree," registering an account, signing in, or otherwise accessing or using our websites, apps, or social media features, you confirm your acceptance of this Policy. If you disagree, refrain from accepting, downloading, or engaging with the Services.
Data Collection & Usage
When you register or use our Services, we may collect Personal Information—data that identifies or can be linked to you. This may include:
— Account details (e.g., nickname, email)
— Location data (if you enable GPS or share your geographic location)
— User-generated content, such as photos, posts, or media shared on our platform
— Device & product data, including measurements from connected devices
— Communication records (e.g., emails sent to us, including addresses and responses)
Certain features require access to your device’s location services. By enabling these, you consent to such data collection. You may opt out via your device settings, but this could restrict functionality.
Public Activities & Social Sharing
If you engage in public interactions (e.g., commenting, rating, or posting), your username, content, and any shared media may become publicly visible. We reserve the right to use such submissions for promotional or commercial purposes. Be mindful that:
Other users can view, collect, or use your shared information.
We are not liable for personal data you voluntarily disclose in public forums.
Removal or editing of public content is only obligated where required by law.
When linking social media accounts (e.g., Facebook, Twitter), we may access profile data (e.g., name, email, friend lists) as permitted during connection.
Note:
Third-party platforms govern shared data—review their privacy policies.
We do not control how social media services collect or use your information.
By using our Services, you acknowledge these practices. For further details on data management, refer to our full Privacy Policy.
We gather anonymous, non-personal information that cannot be used to directly identify you.
Types of Non-Personal Data Collected:
— Usage Analytics: Pages visited, app features used, and interactions with content or ads.
— Technical Data: Browser/device details, language preferences, and general regional data (city/state, not precise location).
— Device-Generated Metrics: For connected products (e.g., hydroponic systems or pool sensors), we log environmental data such as temperature, humidity, light intensity, and plant growth metrics—provided it’s anonymized and unlinked to your identity.
— Automated Tracking: Cookies and similar technologies may be used to analyze trends and improve services.
How We Handle This Data:
Non-personal information is not tied to your identity unless combined with personal data (e.g., linking device metrics to your account). In such cases, it becomes subject to our Personal Information policies.
We may aggregate or anonymize personal data (e.g., summarizing location trends) to generate non-personal insights.
Third-Party Data Collection:
Service providers or integrated tools (e.g., APIs, plugins) may also collect data, including personal information if shared via third-party platforms.
Note: We do not control third-party practices. Their use of your data is governed by their own terms and policies.
We may use the information we collect to:
— Set up, maintain and protect your account.
— Assist in the provision, maintenance and protection of services.
— Provide customer service.
— Communicate with you. Contact us with any questions.
— Improve the way we operate online.
— Send or display offers and content based on your interests and preferences.
— To conduct research and analysis in order to improve our products and services and develop new ones.
— To administer and maintain systems.
By providing your email address (through actions like following, liking, or linking your account to a third-party site), you consent to our use of that email to send notices related to the Services, including legal notices. We may also use your email to send newsletters, changes to the Service's functionality, or other information.
If your account is terminated or deactivated, we may retain it for archival purposes, including profile information and user-submitted content, as required by law. We may also retain and use indefinitely all information contained in your communications with other users or posted publicly on the Services. You can deactivate your account via the " Deactivate Account" page in your online account or mobile app.
We reserve the right to monitor any user submissions or other information posted to the Services and may delete any such content if we believe it violates applicable law or third-party rights, or to protect our or third-party rights or property. We may also remove content at a third party's request.
Our Security Measures
We employ industry-standard technical, physical, and administrative safeguards to protect your data during collection, transmission, and storage. However:
No absolute security guarantee: While we take reasonable precautions, no system is entirely immune to breaches. We cannot warrant against unauthorized access, alteration, or loss of your data.
Risk acknowledgment: By using our Services, you accept that we are not liable for theft, accidental disclosure, or destruction of your information due to security failures.
Your Role in Protecting Data
Account security: You are responsible for safeguarding login credentials and ensuring secure transfers of personal data.
Third-party risks: Privacy settings on linked platforms (e.g., social networks) may change without our control. We disclaim liability for third-party security practices.
Recommended precautions: Use updated browsers with robust security features and monitor connected accounts regularly.
Cookie & Data Collection Practices
To optimize your experience, full cookie acceptance is required when using our app. Each interaction with the Services (e.g., visiting a webpage or navigating the app) generates data collection, including:
— Usage patterns (how, when, and which features you access).
— Linked social media accounts and content shared to those platforms.
— Device identifiers (e.g., unique device IDs) to support analytics and service functionality.
Tracking Technologies
We employ tools such as cookies, tags, scripts, and browser storage (e.g., HTML5) to:
— Authenticate access and recognize returning users.
— Personalize content and analyze Service usage trends.
— Cookies: Small data files stored in your browser to track activity.
— Web pixels/tags: Tiny images embedded in pages to read/write cookies.
Third-Party Analytics
Google Analytics helps us evaluate Service performance by collecting:
— Browser-generated data (e.g., cookies, IP addresses).
— Usage metrics, governed by Google’s Privacy Policy.
Managing Preferences
While you can adjust browser settings to block cookies, clear local storage, or restrict tracking:
— Disabling these tools may limit functionality (e.g., requiring repeated logins, resetting preferences).
— Browser-based controls may not affect Flash cookies—visit Adobe’s Flash Player Guide for guidance.
— Review your browser’s documentation to manage storage permissions.
External Links Disclaimer
We do not govern the privacy practices, content, or data policies of third-party websites linked through our Services. Always review the rules of external sites before engaging with them.
By continuing to use the Services, you consent to these data practices.
We promise not to rent or sell your personal information. We may disclose your information in the following circumstances:
When you actively authorize or instruct us to do so, such as submitting content or completing your profile through our services;
Due to the social nature of the service, we may share your use of the service with social media platforms and other users in accordance with the instructions in the "Personal Information Collection Method" section.
To provide services, we may share your personal information and non-personal information with third-party partners, including:
— Payment processing agencies
— Data storage service providers
— Website hosting platforms
— Product and service providers
— Auditing agencies, etc.
We may require these partners to collect data on your long-term use of the service in order to display relevant service information on other platforms. All partners must strictly abide by the following regulations:
The information obtained can only be used to provide services;
Unless required by law, the information shall not be used for other purposes or disclosed to third parties;
We are always committed to protecting your privacy and security, and all information sharing will be carried out under the principle of minimum necessity.
Your personal information may be stored on servers or databases outside of our direct control (such as servers hosted by third parties). When we work with other service providers, if you register to use these services, we will provide these third parties with necessary personal information as required by the service. These third parties are only allowed to use your personal information to provide the services you requested.
Please note that any personal information or content that you voluntarily share publicly through our services (such as user-submitted content) will become public information and subject to privacy settings and website customization controls. Even if you delete the information you posted on the website, it may still exist in cached pages, archived pages, or be copied and saved by other users.
In addition, we may disclose your personal information and non-personal information to online tool providers, who may use your information for their own business purposes in accordance with their privacy policies. We recommend that you carefully read the privacy policies of any third-party services before using them.
We may work with advertising partners to provide you with special offers or recommended products and services. We reserve the right to disclose personal information to third parties in accordance with the law in the following circumstances:
In response to legal requirements, court orders or subpoenas;
— When it is necessary in good faith, including:
— Performing legal obligations or responding to legal proceedings
— Investigating, preventing or handling suspected illegal activities
— Maintaining the rights and security of services, users or the public
— Preventing crimes or ensuring national security
— Identifying and resolving fraud, security or technical issues
For non-personal information, we may share outdoor weather and environmental data with business partners and third parties for purposes such as weather forecasting, climate modeling and research. Based on reasonable business needs, we may also disclose non-personal information to customers, merchants, advertisers, investors, etc.
In the event of a company sale, merger, asset transfer or bankruptcy reorganization, we reserve the right to transfer all data (including personal information) and will promptly notify you of relevant changes by email or website announcement.
We attach great importance to the protection of personal information of minors. According to our service policy:
Age restriction
— We prohibit children under 13 from registering accounts or submitting any personal information
— All products and services are designed mainly for adult users
— According to international standards, we define users under 13 as children
Information collection principles
If children's information is collected with the consent of parents/guardians, we will:
— Strictly store and use relevant information in accordance with the law
— Disclose only when explicitly authorized or to protect the safety of children
— Ensure that the information processing method is in line with the principle of the best interests of children
Technical limitation description
Due to the limitations of existing technology, we cannot fully and actively identify children's information. If the following situations are found:
— We accidentally collected children's personal information
— Failed to obtain verifiable guardian consent
Please contact us immediately at support@inercom.io , and we will verify and delete the relevant data as soon as possible.
Processing commitment
Once unauthorized collection of children's information is found, we will:
— Immediately start the data deletion process
— Except for cases where retention is required by law
— Continuously strengthen child protection measures through system optimization
We recommend that parents or guardians properly supervise children's online activities and jointly create a safe online environment for minors.
You can send an e-mail to support@inercom.io requesting your personal information. We will strive to identify and provide you with your personal data. If the data is inaccurate, you can request correction or deletion. However, we may need to retain information for legal reasons or legitimate business purposes. You can delete any content you post on the Services using the delete option, but we (and you) have no control over information shared with other users or provided to third parties through the Services. For further assistance in deleting any content posted through the Services, email us at support@inercom.io. Deleting posted content does not necessarily mean it will be completely removed from our systems.
You may also review and correct certain information directly through your account settings. Otherwise, contact us via email at support@inercom.io. Before processing requests, we may ask users to verify their identity and the information they are requesting. We may refuse requests that are unreasonably repetitive, systematic, require disproportionate technical effort, jeopardize others' privacy, are highly impractical, or do not relate to your Personal Information. If we provide access to information and correction services, it will be free of charge unless disproportionate effort is required.
If you request the deletion of your personal information, you may not be able to continue using the Services, as they require certain personal information to operate. Even if you request deletion, we may retain certain information to fulfill legal, auditing, and/or dispute resolution requirements.
It is our policy to send notices to you by email, written notice, printed notice or by prominently posting the notice on our website. These notices may be required by law or for marketing or other business purposes, and the method of notification is chosen at our discretion. You may choose not to receive certain types of notices as described in this Privacy Policy, although we reserve the right to choose the form and method of notification.
In order to provide you with a better service and to accommodate the growth of our business, we will update this Privacy Policy. Without your express consent, we will not reduce your rights under this Privacy Policy. Any changes to this policy will be posted on this page. In addition, we will provide more prominent notice of material changes. For the purposes of this policy, material changes include, but are not limited to
— Significant changes in the way we operate, including the purposes for which we process user information, the types of user information we process, and how we use user information.
— Major changes in our ownership or organisational structure, such as those resulting from business adjustments, bankruptcy, mergers and acquisitions.
— Changes in the primary recipients of disclosures, transfers or public disclosures of user information.
— Material changes in your rights to participate in the processing of your user information and the manner in which those rights may be exercised.
— Changes in the department responsible for user information security, including contact information and complaint channels.
— Where a high risk is identified in the user information security impact assessment report.
If you have any questions about this Privacy Policy, please contact us by mail or email: support@inercom.io.